Shipping policy
SHIPPING POLICY
Last updated: May 2026
Thank you for shopping with Noila! We're committed to getting your order to you as smoothly as possible. Please read our shipping policy before placing your order.
Free Shipping on Every Order
We offer free shipping on all orders — no minimum purchase required, no exceptions. What you see at checkout is what you pay.
Processing Time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day. You will receive an email confirmation with your tracking information once your order has shipped.
Shipping Times
🇺🇸 US Warehouse Products Some of our products ship directly from our US warehouse via UPS.
- Estimated delivery: 3–5 business days
- Fast domestic shipping at no extra cost
🌍 International Warehouse Products Some of our unique specialty products ship from our overseas warehouse.
- Estimated delivery: 7–15 business days
- All orders include full tracking so you can follow your package every step of the way
Not sure which warehouse your item ships from? Each product page lists the estimated delivery timeframe so you always know what to expect before purchasing.
Order Tracking
Once your order ships you will receive an automatic email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.
Customs & Import Fees
For international warehouse shipments your order may be subject to customs clearance procedures which can occasionally cause delays beyond our estimated delivery times. Any customs fees, import duties or taxes imposed by your country are the responsibility of the customer. Noila is not responsible for these additional charges.
Lost or Delayed Packages
While we do everything we can to ensure timely delivery, Noila is not responsible for shipping delays caused by carriers, customs processing, or circumstances outside our control. If your package appears lost or has not arrived within the estimated timeframe please contact us at guptedrops@gmail.com and we will work to resolve the situation as quickly as possible.
Incorrect Shipping Address
Please double check your shipping address before placing your order. Noila is not responsible for orders shipped to an incorrectly provided address. If you notice an error immediately after placing your order please contact us at guptedrops@gmail.com and we will do our best to correct it before your order ships.
Contact Us
Have a question about your shipment? We're here to help.
We aim to respond to all inquiries within 24–48 business hours Monday through Friday.